Privacy Policy

At Nihao Travel ("we," "us," or "our"), your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you access or use our online travel consultation services ("Services") via our website www.nihao-travel.com. By using our Services, you agree to the terms outlined below.

1. Introduction

• Nihao Travel provides personalized online travel consultation to users planning to travel abroad.
• Our service requires user registration, trip information submission, and may involve online payments.
• Protecting your privacy and the security of your personal data is important to us.

2. Information Collection

We collect the following types of information:

A. Information You Provide to Us:

• Registration details: Name, email address, and password.
• Trip details: Travel dates, destinations, preferences, and requirements.
• Payment details: We use Stripe for payments, analytics, and other business services. Stripe may collect personal data including via cookies and similar technologies. The personal data Stripe collects may include transactional data and identifying information about devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection, loss prevention, authentication, and analytics related to the performance of its services. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.
• Communication: Messages, inquiries, customer support requests, or feedback.

B. Information Collected Automatically:

• Usage data: IP address, browser type, device information, referring website, pages visited, and timestamps.
• Cookies and similar technologies: For authentication, session management, and analytics.

C. Information from Third Parties:

• If you choose to log in or sign up via third-party platforms (e.g., Google, Facebook), we may receive information from those accounts according to your privacy settings.
• Payment processors such as Stripe may send us confirmation and status of payment transactions.

3. Information Use

We use the information collected for the following purposes:

• To create and manage your user account.
• To provide you with personalized travel consultation services.
• To process your payments and deliver purchased services (payment processing is handled by Stripe; please refer to Stripe's Privacy Policy for details).
• To communicate with you regarding your account, itinerary, consultations, or to send administrative updates.
• To improve, analyze, and optimize our website and services (via multiple Analytics Tools, e.g., Google Analytics).
• To enforce our Terms of Service, prevent fraud, and comply with legal obligations.
• With your consent, to send newsletters and promotional materials (you may opt out at any time).

4. Information Sharing

We do not sell or rent your personal data. We may share your information in the following circumstances:

• Service Providers: With trusted third-party providers (e.g., Stripe for payment processing, analytics services, hosting providers) who assist us in operating our website and delivering our Services. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Business Transfers: In connection with any merger, sale, or transfer of assets, in which case you will be notified of changes to data ownership or usage.
• With Your Consent: If you explicitly agree to share or disclose information for other purposes.

5. Cookies and Tracking Technologies

• We use cookies and similar technologies to remember your login status, personalize your experience, and collect usage analytics.
• Types of cookies used: Essential cookies (required for website functionality), analytics cookies, and preference cookies.
• You can adjust your browser settings to refuse some or all cookies. However, certain parts of the website may not function properly without them.

6. Data Security

• We implement industry-standard technical and organizational measures to protect your information, including secure socket layer (SSL) encryption, firewalls, regular security assessments, and access controls.
• While we strive for maximum security, no method of transmission over the Internet or electronic storage is completely secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

• Account and trip information: Retained while your account remains active and as required by law (e.g., for accounting and tax purposes).
• Payment data: Payment information is processed and stored by Stripe according to their policies. We do not store full payment details.
• You may request deletion of your account at any time. Data associated with your account will be deleted or anonymized unless retention is required for legal or legitimate business purposes.

8. User Rights

Depending on your jurisdiction, you may have the right to:

• Access, update, or delete your personal information.
• Object to or restrict certain data processing activities.
• Request data portability.
• Withdraw consent to processing where applicable.

To exercise these rights, please contact us at customer.service@nihao-travel.com. We will respond in accordance with applicable data protection laws (such as GDPR or CCPA, where applicable).

9. Children's Privacy

• Our Services are not directed to children under 16 years of age, and we do not knowingly collect personal information from children.
• If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to delete such information promptly.

10. International Data Transfers

• Your information may be transferred and stored on servers located outside your country or jurisdiction.
• Where required by law, we ensure adequate safeguards are in place for international data transfers, such as Standard Contractual Clauses or equivalent protections.

11. Policy Updates

• We reserve the right to update or modify this Privacy Policy at any time.
• Substantial changes will be notified by posting an updated policy on this page, and/or by contacting you via the email address provided.
• Please review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: customer.service@nihao-travel.com